James Hume stated that ‘the art of communication is the language of leadership’.
When leaders champion clear communication, these positive influences trickle down to all levels, ultimately resulting in happier, more effective teams.
Such was the case for the Surgery Business Unit at Northumbria Healthcare NHS Foundation Trust.
The COVID-19 pandemic period intensified the already dynamic healthcare environment, requiring the senior team to seamlessly integrate new members amidst increased workload and differing work styles.
With a mix of experience levels, providing support for newcomers and managing post-pandemic recovery pressures became paramount. Additionally, the limited face-to-face contact and interaction created additional pressure on the team.
As the pandemic subsided, the team seized the opportunity to regroup, align tasks, and foster a supportive environment for collaboration.
Enter: The Organizational Development (OD) Team and Insights Discovery
The Insights Discovery workshops:
Implementing the Insights language of colour within the Surgery Business Unit at a senior level has yielded multi-level impacts.
Now, Insights Discovery’s colour energy language permeates 1:1 appraisals, meetings, and internal communications, fostering open dialogue and deeper understanding.
The team’s overwhelmingly positive response has led to enhanced awareness of behaviours and attitudes, facilitating closer working relationships with smoother integration of new team members.
In fact, the session’s success prompted the OD team to extend its implementation across other areas of the business unit, allowing more teams to reap the benefits of Insights Discovery.
Good Medical Practice Lead
